Final Reflective Essay
Introduction
All our lives we have dealt with intercultural communication, whether it be consciously or unconsciously. Over the course of the past eight weeks, we have delved further and further into the different types of intercultural communication and how to deal with them. The purpose of this essay is to identify and explain interpersonal, collective and/or institutional discrimination, determines how the choices we make about popular culture influence the formation of our cultural identity, determine how might different attitudes toward work lead to intercultural communication conflicts, describe my plan to become more interculturally savvy in communication, and see if it is possible for two people to communicate effectively if they don't speak the same language and how.
Identify and explain interpersonal, collective and/or institutional discrimination.
The text book states, “The behavior that results from stereotyping or prejudice – overt actions to exclude, avoid, or distance oneself from other groups – is called discrimination” (Martin and Nakayama, 2011, pg. 60). Interpersonal discrimination is different from collective or institutional discrimination in that the only basis for interpersonal discrimination is a singular opinion. In institutionalized or collective discrimination, the body of a group is responsible for committing the discrimination. Unfortunately, the world is still dealing with discrimination on a daily basis. Discrimination can be examined from an interpersonal, collective, and/or institutional perspective.
I’ve always viewed discrimination as a way for people to feel safer. People inherently want to stick to what they know so that they may be able to stay more comfortable in the setting they are in. Throughout history, discrimination has been apart of the world we live in. It has brought hardships upon many ethnic groups as well as an isolationist attitude from many.According to Martin and Nakayama (2011), In recent years, interpersonal racism seems to be much more subtle and indirect but still persistent. Institutionalized or collective discrimination – whereby individuals are systematically denied equal participation or rights in informal and formal ways – also persists. (pg. 61).
Many times people and/or groups justify their discrimination as part of their personal preferences, all the while they are actively attempting to shun the discriminated people.
Many times people and/or groups justify their discrimination as part of their personal preferences, all the while they are actively attempting to shun the discriminated people.
How do the choices we make about popular culture influence the formation of our cultural identity?
The choices we make about popular culture are influence the formation of our cultural identity in that a group experience can be gained from partaking in the group activity. In today’s society it is very common to see people using pop culture to bond with each other. The “water cooler” show is a prime example.
According to Dillard (2010), A watercooler show is a TV show that people talk to each other about in social situations. 

The term first appeared in the mid-1990s, describing the phenomenon of people gathering around watercoolers at work to talk about the previous night's episode of Seinfeld. (P. 37)
Pop culture is well described as being the media that make up a culture. It’s not necessary that the media is electronic, however in today’s day and age it certainly becoming more and more common. According to Betton (2010),
Certain cultures have been very consistent over the years in what they deem acceptable and right and may frown upon our forever changing trends. In their eyes we are forgetting the sacred ways of our forefathers and that is simply unforgivable. (P. 13)
Pop culture is well described as being the media that make up a culture. It’s not necessary that the media is electronic, however in today’s day and age it certainly becoming more and more common. According to Betton (2010),
Certain cultures have been very consistent over the years in what they deem acceptable and right and may frown upon our forever changing trends. In their eyes we are forgetting the sacred ways of our forefathers and that is simply unforgivable. (P. 13)
It seems, however, that American culture has become familiar world wide. Our films and television shows play world wide and in many cases, out gross the domestic films for the given region. For example to two top grossing films of all time in Great Britain are Mamma Mia and Titanic both of which are American produced films. (Balm, 2009.) Popular culture changes and at all times we are just between cycles of one piece of pop culture to the next. Nothing gold can stay. (Frost, 1923).


How might different attitudes toward work lead to intercultural communication conflicts?
Everyone has their own work ethic and attitude toward work. Some view work as a source of income and only that. Others see jobs as a source of happiness. And others view the work environment as a place to learn and grow for greater opportunities. At your workplace, it is almost inevitable that one will find different views or opinions regarding religion, popular culture, the general world around them, etc. With the different takes on these subjects will come different attitudes towards conflict. In my experience, it has always been best to respect your co-workers thoughts and values as to avoid any cultural entanglements. I pride myself on not forcing my view or opinion on my co-workers, while still letting them know where I stand. There has been the occasional debate about a social or economic issue where the conversation has become heated. I tend to try to avoid these problems by not antagonizing the other person.
There is also the occasion of someone coming into the store where I work who does not speak English. I have a certain cliental that always wants me to help them because, even though we cannot communicate completely directly, I provide the time and patience needed to assist them as best I can. In the past I’ve employed the use of interpreters, on the phone translating, babelfish, which is an invaluable online program that allows one to translate entire paragraphs back and forth, as well as body language. I’ve found that speaking to and providing the customer with the proper respect always helps ease the conflict of the language barrier. According to Conan (1998),
The key to effective cross-cultural communication is knowledge. First, it is essential that
people understand the potential problems of cross-cultural communication, and make a
conscious effort to overcome these problems. Second, it is important to assume that one’s
efforts will not always be successful, and adjust one’s behavior appropriately. (Pg,1)
There is also the occasion of someone coming into the store where I work who does not speak English. I have a certain cliental that always wants me to help them because, even though we cannot communicate completely directly, I provide the time and patience needed to assist them as best I can. In the past I’ve employed the use of interpreters, on the phone translating, babelfish, which is an invaluable online program that allows one to translate entire paragraphs back and forth, as well as body language. I’ve found that speaking to and providing the customer with the proper respect always helps ease the conflict of the language barrier. According to Conan (1998),
The key to effective cross-cultural communication is knowledge. First, it is essential that
people understand the potential problems of cross-cultural communication, and make a
conscious effort to overcome these problems. Second, it is important to assume that one’s
efforts will not always be successful, and adjust one’s behavior appropriately. (Pg,1)
Describe your plan to become more interculturally savvy in communication.
This course has provided me with several methods and techniques, which I can use to become more interculturally savvy. The best way I can think of to hone ones skills would be to practice. Everyone has their faults, and no one will ever be great at communicating all of the time. However, the more an individual takes the time to practice theses skills of listening and applying clear communication the better off they will be. The greatest resource that I intend to employ is the internet. The information super highway is chocked full of extremely valuable information regarding various cultures. If I’m ever travelling to a destination that is foreign to me, I always take the time to research it for myself. I don’t know of many situations I’ve found myself in where it hurt me to be more informed.

Is it possible for two people to communicate effectively if they don't speak the same language? How?

As I demonstrated before, I believe it is completely possible to communicate with one another when you don’t speak the same language, if it weren’t possible the world would be an extremely difficult place to live in. Probably the greatest example I can provide also happens to be an example of popular culture. In the Star Trek: The Next Generation episode Darmok, Captain Picard translates the epic of Gilgamesh to an alien captain with whom he is marooned on a barren planet. The alien captain’s culture only communicates through allegory and he cannot understand Capt. Picard’s straightforward use of communication. Through this learning experience, Capt. Picard is able to avoid a war with the alien captains people and instead open the lines of communication. (Kolbe, 1991).
Conclusion/Overall Feeling About This Class
In conclusion, I personally feel that intercultural communication is a skill that is only going to become more and more important the smaller the world we live in becomes. This essay identified and explained interpersonal, collective and/or institutional discrimination, determined how the choices we make about popular culture influence the formation of our cultural identity, determined how might different attitudes toward work lead to intercultural communication conflicts, described my plan to become more interculturally savvy in communication, and observed if it is possible for two people to communicate effectively if they don't speak the same language and how.
I feel that this class will prove to be a great asset for me to recall in the years to come. This class may also prove to be a time that I will look back fondly upon and say to myself, “That was the moment I began to understand.” Thank you so much for the time and feedback both you, Mr. Howard, and my classmates have provided. It has been a pleasure to be in your class, and perhaps we will cross paths again. Once again, thank you for all that you’ve done, and God bless.

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References
Balm, I. (2009) American Global Pop Culture Phenomena E House.
Betton, E. (2010) Intercultural Communication Mitsiosho Press.
Conan, C. (1998) Cross-Cultural Communication Strategies Conflict Research Consortium.
Dillard, A. (2010) Pop Culture Phenomenon Harper-Collins Press.
Frost, R. (1923) New Hampshire Henry Holt Company.
Martin, J. N. and Nakayama, T. K. (2011) Experiencing Intercultural
Communication. 4th. New York: McGraw-Hill
Roddenberry, G (Producer) Kolbe, W. (Director) Star Trek: The Next Generation Season 5, Episode 2 Darmok. Paramount Pictures.

